Elements and Performance Criteria
- Assess the needs and status of clients
- Gather information with client to identify reasons for seeking help
- Gather other relevant information with clients to assist in establishing a basis for further work
- Explain client's rights and seek informed consent
- Apply organisation criteria to determine entry to or exclusion from services
- Inform client of applicable parameters of confidentiality, privacy and relevant policy and procedures
- Take client information and gambling history in accordance with organisation policy and procedures
- Assess extent and impact of gambling using information obtained from client and/or from structured assessment screens
- Consider primary problems other than gambling and identified co-morbidities and refer appropriately or implement treatment
- Develop a case plan with the client
- Explore a range of options for addressing client needs and integrate into planning
- Identify and prioritise goals with client and negotiate and agree objectives and processes
- Negotiate and specify case plans
- Define roles, responsibilities and accountabilities of clients, counsellors and other service providers
- Integrate cultural considerations into goal setting and negotiation
- Negotiate communication protocols, ongoing review and evaluation systems
- Document case plans and ongoing case notes according to organisation guidelines
- Refer clients
- Demonstrate awareness of organisation and personal limitations
- Provide referrals as appropriate to address client's other needs
- Discuss range of referral options and their suitability with the client
- Offer client support to make contact with other services
- Provide follow up in accordance with organisation policies and available resources